Frequently Asked Questions

REGISTRATION

When can I start swimming?

You can start swimming after you have filled in the registration forms and scheduled your lessons.

Can siblings and friends swim at the same time, even if they are in different pools?

You can start swimming after you have filled in the registration forms and scheduled your lessons.

CANCELLATIONS & MISSED CLASSES

What if I miss my lesson?

If you miss your lesson Stars will provide you with a make-up lesson only if you provide a doctor’s note or cancel the lesson 24 hours prior to its start. Make-up lessons are valid for a month from the date of the lesson.

What happens if my lesson falls on a public holiday?

Lessons that fall on a public holiday will be credited to your next lesson. You do not lose this lesson.

LESSONS

What must I do for my child before each lesson?
 

  • Bring your child to lessons on time
  • Have them dressed and ready 5 minutes before the lesson starts: swimming costume and swimming cap on before the lesson
  • Send them to their lesson with their towels.
    This gives them the confidence to start each lesson on a good footing.
Can I watch my child's lesson?

You are welcome to watch the lessons from the viewing room. Parents are not allowed inside the pool area during lessons. We have an Open Week quarterly where we invite parents inside to watch lessons and interact with the instructors. 

How does Stars monitor my child’s progress?

In each pool we have 3 progression levels of swimming linked to specific skills requirements. The instructor monitors each child’s swimming level. During Open Week each swimmer receives a Progress Chart that indicates their swimming level.

GENERAL

I'm allergic to pool chlorine. Do you have any advice?

At Stars we have salt water pools. This means the water is gentle on your skin and eyes.

Do I have to stay and wait while my child is having their lesson?

Yes, it is important to stay on site while your child is swimming. If your child gets sick during the lesson, you are there to call upon. Your child will also feel more comfortable knowing you are close by. 

How long will it take my child or me to learn to swim?

Learning to swim is a long-term process that requires a commitment to regular practice. Every swimmer progresses at their own rate and will learn the required swimming skills for their swimming level.

What happens after Stars?
 

If you want to swim competitively we will gladly introduce you to the next level of swimming.

ADULTS

I’m an adult who can’t swim. Is it too late for me to learn?

You are never too old to learn to swim! When you get in the water you will discover that swimming is fun and easy to learn.

The Stars instructors are patient with adults who learn to swim for the first time. We will make every effort to ensure that you are comfortable in the water and learn to love the water.

TODSWIM

How long does it take for babies to be water safe?

It can take babies between 3 to 12 months to be water safe.

How do swimming lessons fit in with my child's daily schedule?

It is recommended that they swim at least one hour after eating and not at sleeping time.

Can grandparents participate in the babies lessons?

Parents do the Todswim lessons with their children.

 

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